FAQ

※The braking system is related to driving safety. If you do not have DIY skills, it is recommended to go to our cooperating store for installation or maintenance.

Please click the icon 「  」to register.

All information you provided will be kept strictly confidential and will only be used internally by FRANDO for delivery or customer service purposes.

You can change your new password by clicking the "Forgot Password" link in the "Login" section of the webpage, entering your email address and confirming the verification code in your email address.

After logging in your account, you can change your member information and password on the membership page by clicking「  」in the upper right corner.

After logging in as a member, you can find the warranty record page in the member information「    」page in the upper right corner.

you can register for warranty after you become a member.

You must first register the product warranty before allowing maintenance and repairs.

The starting time of the warranty is based on the purchase receipt or warranty card (stamp of the store is required). If there is no such proof, it would be based on the time the product was manufactured by the factory.

(1)This warranty service is a limited warranty and is only applicable to products sold by FRANDO CHE LIWU authorized dealers.

(2)To ensure your membership rights, please do not purchase products from non-FRANDO CHE LIWU authorized dealers/stores. If the product is damaged due to unknown origin and improper installation and use, FRANDO CHE LIWU  will not be liable for any compensation.

(3)To protect your rights, kindly remind you that please ask the store for the user manual and warranty card, and ask the store to stamp the store seal and indicate the installation date on the back of the warranty card when purchasing a product.

(4)The color, specifications and accessories of the product are mainly based on the actual product. FRANDO CHE LIWU reserves the right to make changes.
 

1.For customers who purchase FRANDO products, during the seven-day viewing period from the date of purchase, if a new product is found to be defective immediately after opening the box, we will replace it with a new one. If it exceeds seven days, it will be repaired. (If you purchase on an online shopping platform or in a physical store, please go to the original place of purchase to request defective replacement service, or ask the store where you originally purchased to contact us)

2.Each product only warrants the product cylinder, and other consumables are no longer covered by the warranty. The warranty coverage of the product is as follows

◇Caliper: Cylinder (excluding consumables, such as pistons, oil seals, screws, brake pads)
◇Master cylinder: cylinder block  (excluding consumables, such as lever, pistons, oil reservoir, screws and other accessories)
◇Hydraulic clutch: cylinder block (excluding consumables, such as pistons, cylinder joints, screws and other accessories)
◇Rear master cylinder: cylinder block (excluding consumables, such as rod end bearings, oil reservoir and other accessories)

3.If the product returned for repair has exceeded the warranty period, or the warranty terms are not applicable (please refer to "Non-warranty scope"), various repair and replacement services will be charged (including inspection, repair and shipping fees) and it will be sent back. Please be sure to provide the maintenance application number and properly package the item, complete with accessories, product warranty or purchase invoice, and send it back to the "Cheliwu Co., Ltd. Maintenance Department". If it is damaged during transportation, it will be regarded as artificial damage.

*If the above information is not provided, causing the maintenance personnel unable to find the item, loss or delay in repair, and Frando will not be responsible for the risk as above.

4.Inspection fees, repair fees and other expenses will be notified by phone or letter. The replacement or repair operations will proceed after Frando receives the permission from the customers. The logistics costs related to sending the goods back to Frando are borne by the customer.

The following situations will not be covered by the warranty:

1.The warranty period expires.

2.The product or parts are modified and the fragile label is damaged.

3.Due to improper use, unauthorized disassembly or modification, poor operating environment, improper maintenance, Product function problems caused by accidents or other reasons. (FRANDO Cheliwu has the right to determine the above situation.)

4.Damage caused by second-hand products, replicated products, parallel imports, accidents, vandalism, improper operation or modification, different specifications with the products, etc.

5.Caused by natural disasters or irresistible factors.

6.Self-modification or change of original specifications and colors will not be covered by the warranty.

7.Natural wear and tear. Such as: fading, peeling off stickers, etc.

8.The product serial number has been altered and cannot be identified.

9.Consumable accessories are not covered by the warranty.

10.Products that have been determined by Frando to be non-defective and abnormal.

11.The surface of the body may be corroded or paint peeled off due to external environmental factors such as collision and friction.

12.Consumable wear of parts, material fatigue and deformation or cracking of parts after use.

13.The color of the product body fades due to poor storage conditions or long-term use, and the natural fading of metal surfaces or plastic parts.

14.Incidental expenses incurred due to product breakdown.