FAQ

※The braking system is related to driving safety. If you do not have DIY skills, it is recommended to go to our cooperating store for installation or maintenance.

Please click the icon 「  」to register.

All information you provided will be kept strictly confidential and will only be used internally by FRANDO for delivery or customer service purposes.

You can change your new password by clicking the "Forgot Password" link in the "Login" section of the webpage, entering your email address and confirming the verification code in your email address.

After logging in your account, you can change your member information and password on the membership page by clicking「  」in the upper right corner.

After logging in as a member, you can find the warranty record page in the member information「    」page in the upper right corner.

you can register for warranty after you become a member.

You must first register the product warranty before allowing maintenance and repairs.

The starting time of the warranty is based on the purchase receipt or warranty card (stamp of the store is required). If there is no such proof, it would be based on the time the product was manufactured by the factory.

(1)This warranty service is a limited warranty and is only applicable to products sold by FRANDO CHE LIWU authorized dealers.

(2)To ensure your membership rights, please do not purchase products from non-FRANDO CHE LIWU authorized dealers/stores. If the product is damaged due to unknown origin and improper installation and use, FRANDO CHE LIWU  will not be liable for any compensation.

(3)To protect your rights, kindly remind you that please ask the store for the user manual and warranty card, and ask the store to stamp the store seal and indicate the installation date on the back of the warranty card when purchasing a product.

(4)The color, specifications and accessories of the product are mainly based on the actual product. FRANDO CHE LIWU reserves the right to make changes.
 

1.For customers who purchase FRANDO products, during the seven-day viewing period from the date of purchase, if a new product is found to be defective immediately after opening the box, we will replace it with a new one. If it exceeds seven days, it will be repaired. (If you purchase on an online shopping platform or in a physical store, please go to the original place of purchase to request defective replacement service, or ask the store where you originally purchased to contact us)

2.Each product only warrants the product cylinder, and other consumables are no longer covered by the warranty. The warranty coverage of the product is as follows

◇Caliper: Cylinder (excluding consumables, such as pistons, oil seals, screws, brake pads)
◇Master cylinder: cylinder block  (excluding consumables, such as lever, pistons, oil reservoir, screws and other accessories)
◇Hydraulic clutch: cylinder block (excluding consumables, such as pistons, cylinder joints, screws and other accessories)
◇Rear master cylinder: cylinder block (excluding consumables, such as rod end bearings, oil reservoir and other accessories)

3.If the product returned for repair has exceeded the warranty period, or the warranty terms are not applicable (please refer to "Non-warranty scope"), various repair and replacement services will be charged (including inspection, repair and shipping fees) and it will be sent back. Please be sure to provide the maintenance application number and properly package the item, complete with accessories, product warranty or purchase invoice, and send it back to the "Cheliwu Co., Ltd. Maintenance Department". If it is damaged during transportation, it will be regarded as artificial damage.

*If the above information is not provided, causing the maintenance personnel unable to find the item, loss or delay in repair, and Frando will not be responsible for the risk as above.

4.Inspection fees, repair fees and other expenses will be notified by phone or letter. The replacement or repair operations will proceed after Frando receives the permission from the customers. The logistics costs related to sending the goods back to Frando are borne by the customer.

The following situations will not be covered by the warranty:

1.The warranty period expires.

2.The product or parts are modified and the fragile label is damaged.

3.Due to improper use, unauthorized disassembly or modification, poor operating environment, improper maintenance, Product function problems caused by accidents or other reasons. (FRANDO Cheliwu has the right to determine the above situation.)

4.Damage caused by second-hand products, replicated products, parallel imports, accidents, vandalism, improper operation or modification, different specifications with the products, etc.

5.Caused by natural disasters or irresistible factors.

6.Self-modification or change of original specifications and colors will not be covered by the warranty.

7.Natural wear and tear. Such as: fading, peeling off stickers, etc.

8.The product serial number has been altered and cannot be identified.

9.Consumable accessories are not covered by the warranty.

10.Products that have been determined by Frando to be non-defective and abnormal.

11.The surface of the body may be corroded or paint peeled off due to external environmental factors such as collision and friction.

12.Consumable wear of parts, material fatigue and deformation or cracking of parts after use.

13.The color of the product body fades due to poor storage conditions or long-term use, and the natural fading of metal surfaces or plastic parts.

14.Incidental expenses incurred due to product breakdown.

※The braking system is related to driving safety. If you do not have DIY skills, it is recommended to go to our cooperating store for installation or maintenance.

After receiving the product to be repaired, FRANDO's maintenance department will arrange a repair time of approximately 5-10 days (excluding holidays and delivery time) based on the product problem and repair parts availability, and notify the customer after the repair process is completed. You can also Inquire about the repair progress through the official fan page "Frando Taiwan". When enquiring, please provide the name of the person who sent the repair and the repair item (product serial number) to facilitate the inquiry.

All of our pistons are made from aluminum alloy.

It is recommended that you go back to the original installation store for maintenance and troubleshooting. If it still cannot be solved, please ask the store to contact us.

All our current products only consist of oil seals and do not have dust seal specifications.

All Frando’s master cylinder mirror holder specifications are M10 right-handed screws.

This problem happens normally because of lack of proper maintenance or improper installation. Please contact your nearest Frando dealer for proper maintenance.

The sound is not only based on the brake pad. It will depend on the disc material and disc design as well.

Of course these products need maintenance. Periodically maintenance time will vary based on usage habits and environment.

You must periodically lubricate those areas and parts for optimal product performance.

If the fixing point is the same as the hose on the master cylinder it can be installed.

Because the pitch specifications are not necessarily compatible, if the fixing method matches the pitch specifications of other brands of oil reservoir caps, it can be installed.

Since there are many specifications and they may not match, it is recommended to use the original caliper repair kit.

 It is recommended to check with professional mechanics regularly. For instance, if the safety groove in the middle is worn out or the back plate (iron sheet) is rusted or peeling, it should be replaced with a new one.

The main purpose of replacing brake oil is to eliminate water content. The replacement time depends on your living and the environment.

In humid areas, it is recommended to replace it every six months. If it is used in dry environments, the replacement time can be extended to two years.

Each type of disc has a different minimum safety thickness. If it is close to the minimum safety thickness, the surface is uneven, or the gap of the floating disc is too large, it is recommended to replace it.

※The braking system is related to driving safety. If you do not have DIY skills, it is recommended to go to our cooperating store for installation or maintenance.

 Frando is not open to the public for self-pickup. Please contact the cooperating shop. Thank you.

Please keep the warranty card properly. If you lose it, it will not be reissued. If you purchase and install it from a physical store, please remember to ask the store for a warranty card and ask the store to stamp it and indicate the installation date.

This might be because your braking system does not have enough braking force, the braking force is insufficient. For safety, it is recommended to go to a professional mechanic for inspection as soon as possible.

(1) There might be oil stains in the brake discs/ rotors.
(2) The friction coefficient of the brake pad material is too low.
(3)Master Cylinder and Caliper ratio might affect.
(4) If the moisture content is too high in the brake oil, the moisture will produce bubbles at high temperatures, causing exert pressure.

You can leave your basic information (shop name, business card, business registration certificate) through the official fan page "Frando International" or "Contact Us", and a sales associate will contact you.

(1)There may be dirt on the disc or the brake pads, and the abnormal sound may be caused by friction.

(2)Disc surface deformation causes linear friction.

(3)Check whether the brake system parts are loose, causing shaking and impact.

It is recommended to check the light bulb first, and then check whether the brake switch sensor is in poor contact or has been connected for a long period of  time.

When buying second hand products, please remember to ask the seller to give you the product warranty card. If the product had been registered in our website you must ask the seller to provide you the information so you can update it with your data. As long the warranty is still active, your purchased products do benefit of the warranty.

When customers buy secondhand product, we strongly recommend changing all the internal components to new one since normally we don’t know how the previous used the product and if he keep regular product maintenance.

You can go to the warranty record page of the official website and click to apply for a maintenance order.

Please log in the serial number of the product to identify the authenticity. 

If you bought replicated products, it is recommended that you do not continue to use them to avoid causing concerns about driving safety.

A very small part of the cylinder will have slight color differences due to differences in anodising time and mass.

Please leave your basic information and vehicle type in "Contact Us", and a specialist will get back to you as soon as possible.

Please leave your basic information in "Contact Us" and select "Racing Department Collaboration Enquiries". Our associate will reply to you as soon as possible.

Please leave your basic information and the products you want to purchase in "Contact Us", and an associate will get back to you as soon as possible.

We only provide color customization services, and there is a minimum quantity required. For more information, please go to "Contact Us" to leave your basic information and the products you want to customize